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Refund & Cancellation Policy

Refund and cancellation policy for HappyHorse AI Video Generator
Apr 14, 2026

1. Overview

This Refund & Cancellation Policy explains how HappyHorse AI Video Generator handles refunds, cancellations, credits, subscription renewals, and digital purchases made through https://happyhorse.llc.

Because the Service primarily provides digital products, AI generation capacity, credits, and subscription access, there are no physical goods to return. Any references to "returns" in customer communications should be understood as refund or cancellation requests for digital services.

2. General Rule for Digital Purchases

Unless required by applicable law or expressly stated otherwise at checkout:

  • One-time purchases are non-refundable once purchased
  • Used, consumed, redeemed, or partially used credits are non-refundable
  • Completed AI generation usage is non-refundable
  • Subscription fees already billed are non-refundable for the current billing period

This policy exists because digital access, credits, and compute-backed services may be consumed immediately after purchase.

3. Subscription Cancellations

You may cancel a subscription at any time through your account settings or by contacting us.

When you cancel:

  • Your subscription may remain active until the end of the current paid billing period
  • Future renewal charges should stop after cancellation takes effect
  • We generally do not provide prorated refunds for unused time in the current billing period unless required by law or approved by us in writing

If a provider-specific billing portal is available, you may also manage your subscription there.

4. Situations Where We May Consider a Refund

We may review refund requests on a case-by-case basis in situations such as:

  • Duplicate charges
  • Clear billing errors
  • Unauthorized purchases caused by account compromise, where evidence supports the claim
  • A material technical failure that prevented initial access to a paid product and was not resolved within a reasonable time
  • Consumer rights that cannot be waived under applicable law

Submitting a request does not guarantee that a refund will be granted.

5. Situations Generally Not Eligible for Refund

Refunds are generally not provided for:

  • Change of mind after purchase
  • Dissatisfaction with creative preference or subjective output quality alone
  • Failure to use purchased credits or subscription time
  • Misunderstanding of plan scope, model limits, or product capabilities that were shown before purchase
  • Content blocked or moderated under our Acceptable Use Policy
  • Account suspension caused by violation of our Terms or policies

6. Credits

Credits may be included in subscriptions or sold as one-time purchases.

Unless required by law or expressly stated otherwise:

  • Credits are non-refundable once purchased or issued
  • Credits are non-transferable
  • Credits have no cash value
  • Promotional, bonus, or courtesy credits may be revoked, expire, or be limited by the terms under which they were granted

Where the Service displays an expiration date or validity period, that product-specific rule controls.

7. Failed Payments and Chargebacks

If a payment is reversed, refunded by the payment provider, disputed, charged back, or found to be fraudulent, we may:

  • Suspend or revoke access to associated credits, subscriptions, or outputs
  • Limit account functionality
  • Request repayment before restoring service

Improper chargebacks may be treated as abuse of the billing system.

8. How to Request a Refund Review

To request review of a refund or billing issue, contact us at support@happyhorse.llc and include:

  • The email address on your account
  • Order number, invoice number, or subscription number if available
  • A short description of the issue
  • Any supporting screenshots or evidence

We may request additional information to verify the claim before making a decision.

9. Response Timing

We aim to review billing requests within a reasonable time, but response times can vary based on provider processing, account verification, fraud review, and request volume.

If a refund is approved, the time it takes for funds to appear can depend on your payment provider, bank, card network, or local payment method.

Nothing in this policy limits any mandatory consumer rights you may have under applicable law. If local law provides a right to cancellation, withdrawal, refund, or remedy that cannot be waived, that law will control to the extent required.

See also:

12. Contact

For refund, billing, or cancellation requests: